Global tech company Epson, led by Japan-based Seiko Epson, has issued an updated release of its TrueOrder kitchen display system (KDS) software, introducing new controls aimed at restaurant operations.
The software update adds more granular order type filtering alongside expanded item labelling customisation.
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This enhanced filtering helps teams segregate and manage order categories such as dine-in, takeaway, delivery and deferred or catering orders.
Labelling changes support bump-and-print layouts for items such as cups, boxes and bags, and include an automated QR code generator, ensuring that customers and delivery drivers are provided with all essential information.
Pizza Nova, a family-owned pizza chain operating more than 150 outlets in Ontario, Canada, has been using the new capabilities in its stores.
Its business operations vice-president Danielle Elias stated: “With the new order filtering and print layout customisation features, we can unlock considerable efficiency gains.
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By GlobalData“The Epson team has been incredibly responsive and hands-on. We love the solution so far and we are looking forward to expanding it across many more locations.”
The software versions released in October 2025 are TrueOrder KDS 3.40 and TrueOrder KDS Configurator 5.5.1. Existing users of the solution also have the option to upgrade.
Epson America product manager Tessa Kohl stated: “This latest release gives restaurants more control and efficiency, helping them streamline operations across multiple order types and locations while improving communication with staff, customers and delivery drivers.
“Developed in close coordination with restaurant leaders and customers, this is a big leap forward for the KDS solution.”
