US technology companies Palona AI and Goodcall have partnered to offer a voice‑AI service tailored for the restaurant sector.
The tie‑up will see Goodcall’s AI platform paired with Palona’s voice AI to offer a solution marketed as Goodcall for Restaurants.
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Goodcall CEO Bob Summers stated: “This partnership is about focus.
“For five years, we’ve seen the power of AI voice agents in everyday business. Together with Palona, we’re dedicating that power entirely to restaurants — bringing them the most sophisticated, reliable and brand-authentic voice AI service in the industry.”
The service is designed to integrate with point‑of‑sale (POS) systems, online ordering and delivery, reservations and waitlists, and loyalty programmes.
Goodcall for Restaurants can handle customer calls in English and Spanish on a 24/7 basis.
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By GlobalDataPalona and Goodcall aim to turn restaurant phone lines into a revenue-generating, data‑driven channel for guest engagement.
Palona AI CEO Maria Zhang stated: “Restaurants still rely heavily on the phone, yet service expectations have changed.
“By partnering with Goodcall, we’re combining their proven expertise in AI-driven voice systems with Palona’s restaurant domain intelligence to create something the industry has been waiting for — a voice AI that actually understands hospitality.”
Currently, Goodcall’s AI platform supports small businesses with smart answering, customer relationship management and booking automation.
In June 2025, Palona AI unveiled an AI sales assistant designed specifically for the pizza, fast casual and quick service restaurant sectors.
Known as Restaurant AI, the solution integrates Palona’s conversational intelligence, complex customisation handling and a multimodal memory system to address a key challenge in foodservice: consistently correct order-taking via voice or text.
