Flynn Group (formerly Flynn Restaurant Group) has selected Ziosk to deliver better guest satisfaction and streamline operations at all Flynn Group Applebee’s locations.
Ziosk’s comprehensive suite of solutions have been deployed at more than 460 Applebee’s locations across the US as part of the partnership.
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This collaboration aims to enhance the guest experience and improve operational efficiency by integrating Ziosk’s zMini tablets and DigiSite Smart Table technology.
More than 20,000 Applebee’s tables have been equipped with the innovative DigiSite Smart Table technology.
This system features spatial location software that allows tablets to be moved seamlessly between tables, automatically syncing with the corresponding guest checks.
This capability enables Applebee’s to tailor tablet distribution to each location’s specific traffic patterns, maximising their investment and simplifying operations.
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By GlobalDataFlynn Applebee president Dan Krebsbach said: “Ziosk’s technology seamlessly complements the handheld tablets we currently have in place, creating a comprehensive digital hospitality experience in our restaurants.
“Giving guests control over when to order more items or pay their bill, all while our servers remain at the ready and equipped with handhelds for additional service, allows us to simultaneously meet guests’ expectations for elevated convenience while ensuring every team member feels supported. In today’s challenging labour environment, this is a game changer. We couldn’t imagine a better experience than having Ziosk on the table.”
Ziosk’s zMini tablets offer on-demand self-ordering and pay-at-the-table options, enhancing guest engagement and satisfaction by reducing wait times and providing a secure payment process.
Additionally, the tablets feature entertainment options and targeted promotional tools, enabling Applebee’s to promote seasonal specials and support cause-marketing initiatives effectively.
Ziosk chief revenue and growth officer Raymond Howard added: “We’re thrilled to launch the next evolution of Ziosk’s cutting-edge technology with a highly respected industry leader like Flynn Group and their Applebee’s restaurants. Eliminating the wait for guests is key to driving revenue and guest satisfaction. We’re empowering guests to order apps, desserts, reorder drinks and pay when they’re ready – letting them dine how they want.
“Having a tablet cycling through promotions on the table is also maximising profits by delivering the right message at the right time to convert upsells. Coupling this with our latest innovations – SmartTable and DigiSite – reduces the number of tablets needed in any given restaurant, further lowering costs.”
