Tech giant Oracle has introduced a series of enhancements to its Oracle Simphony Kiosk to improve operational efficiency and customer experience across hospitality sectors.  

The new features include the ability to convert the Workstation 8 from a staff-operated terminal to a customer-facing self-service kiosk.

These improvements streamline the ordering process, reduce customer wait times and optimise overall service efficiency.

Businesses such as arenas, restaurants, hotels, casinos and cruise ships will be enabled to deliver a more intuitive guest experience.

The Oracle Simphony Kiosk offers a modern interface that is fully integrated with the point-of-sale (POS) system, making it a versatile solution for different hospitality settings.

In high-volume environments like stadiums and arenas, the self-service kiosks handle a large number of orders swiftly, minimising human error and reducing the need for managerial intervention.

For restaurants and hotel lobbies where space is at a premium, the compact countertop kiosk models offer a convenient grab-and-go solution.

The Workstation 8's dual-purpose design provides operators with the flexibility to switch between self-service and traditional order-taking.

Alex Alt, executive vice-president and general manager of Oracle consumer, high tech, manufacturing, TT&L and professional services, stated: “Agility, speed and ease of service are more essential than ever in turning customers into lasting and loyal fans of your brand.

“With Oracle Simphony Kiosk we’re continuing to provide our customers the modern technology and experiences needed to delight their own customers — all while making their operations more efficient and opening new opportunities for revenue growth.”

In April 2025, restaurant technology provider Popmenu announced the availability of its digital marketing and online ordering solutions on Oracle Cloud Marketplace.

The integration allows Popmenu to leverage Oracle Cloud Infrastructure (OCI) and sync with Oracle Simphony POS systems, offering enhanced efficiency and an improved experience for both restaurant operators and guests.

In March 2024, Oracle NetSuite launched the NetSuite Connector for MICROS Simphony to enhance productivity and decision-making in the restaurant and hospitality sectors.