VOICEplug AI has entered a global integration agreement with restaurant technology provider OpenTable.
The agreement allows operators that use both systems to handle reservations and booking enquiries via conversational voice AI in 20 countries.
The integration will be available in Australia, Brazil, Canada, France, Germany, Hong Kong, Ireland, Italy, Japan, Mexico, the Netherlands, Portugal, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, the United Arab Emirates, the UK and the US.
The integration supports multiple local languages.
According to VOICEplug AI, the integration with OpenTable will help synchronise live table availability, automate reservation handling and reduce the need for manual processes.
The AI-led service can field several calls at once, issue immediate booking confirmations, manage cancellations and waiting lists, and route private-event enquiries to staff.
The integration is positioned to provide round-the-clock automated responses for calls, and to ease pressure on front-of-house teams during busy trading periods.
It also enables OpenTable users to access data on call volumes and reservation trends.
VOICEplug AI CEO Jay Ruparel stated: "Hospitality begins with the first call and too often, that call goes unanswered.
"Our partnership with OpenTable enables restaurants to engage guests instantly, automate reservations and deliver hospitality that scales globally."
Part of Booking Holdings, OpenTable works with 60,000 restaurants worldwide.
In November 2025, AI communications provider Hostie connected its system with OpenTable, enabling restaurants to use voice technology to automate guest interactions, synchronise bookings and receive alerts.
The Hostie link-up also allows operators to send targeted text messages for OpenTable-led experiences and promotions, and to capture call transcripts to document guest preferences and demands.
In July 2025, OpenTable integrated with Tonic POS, a point-of-sale provider for restaurants, aimed at connecting reservation data with in-venue transaction systems.
