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March 12, 2020

Covid-19 impact: Swiggy introduces no-contact delivery option

Indian food delivery app Swiggy has introduced a no-contact delivery option to contain the spread of the coronavirus (Covid-19) that has affected 115 countries.


Visit our Covid-19 microsite for the latest coronavirus news, analysis and updates

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Meet emerging digital demand in the foodservice industry

Global digital pressures are making waves across sectors. The foodservice industry is seeing particular impact as consumers change the way they operate. It is therefore essential to know how to navigate the challenges that digital is presenting to the industry and its consumers. GlobalData’s free report explores the market outlook for the global foodservice industry, with insights into how foodservice operators, brands, and their suppliers can meet changing demands. Key features in this report include:
  • An overview of dine-in, takeaway, and delivery forecasts up to 2026
  • Areas foodservice industry players should be focusing on for digital investment
  • Consumer insight into attitudes towards digital convenience
  • Challenges facing foodservice, in terms of investment and logical considerations
  • Key examples of top industry players
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Follow the latest updates of the outbreak on our timeline.


Indian food delivery app Swiggy has introduced a no-contact delivery option to contain the spread of the coronavirus (Covid-19) that has affected 115 countries.

Swiggy said that the company has introduced an option where the delivery driver will leave the food package at the door.

Customers can opt for the option if they are unwell or prefer no-contact deliveries. The service is available when the order is paid for online.

Additionally, the food delivery platform has undertaken several other measures to reduce the risk of person-to-person transmission of the virus.

It includes training delivery drivers on the best practices of respiratory hygiene and encouraging them to wash hands frequently.

Swiggy also said that it will provide free medical consultation if any of its drivers develop coronavirus-related symptoms.

The company is communicating with all its restaurant partners to ensure that hygiene practices are maintained while preparing and packaging food.

Swiggy added: “The safety of our customers, employees, delivery partners and restaurant partners has always been a matter of top priority for us, now more than ever before.”

The number of positive Covid-19 cases in India has jumped to 75 on 12 March. India has not reported any fatalities so far.

Globally, the number of confirmed cases has reached 126,700, while the death toll has increased to 4,629.

Free Report
img

Meet emerging digital demand in the foodservice industry

Global digital pressures are making waves across sectors. The foodservice industry is seeing particular impact as consumers change the way they operate. It is therefore essential to know how to navigate the challenges that digital is presenting to the industry and its consumers. GlobalData’s free report explores the market outlook for the global foodservice industry, with insights into how foodservice operators, brands, and their suppliers can meet changing demands. Key features in this report include:
  • An overview of dine-in, takeaway, and delivery forecasts up to 2026
  • Areas foodservice industry players should be focusing on for digital investment
  • Consumer insight into attitudes towards digital convenience
  • Challenges facing foodservice, in terms of investment and logical considerations
  • Key examples of top industry players
Adapt and stay on top. Download our free report now.
by GlobalData
Enter your details here to receive your free Report.

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