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June 29, 2020

Domino’s Pizza offers carside delivery service in US

Domino's Pizza global pizza chain Domino's Pizza has begun offering its customers Domino's Carside Delivery service in the US.

Domino’s Pizza global pizza chain Domino’s Pizza has begun offering its customers Domino’s Carside Delivery service in the US.

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  • Consumer insight into attitudes towards digital convenience
  • Challenges facing foodservice, in terms of investment and logical considerations
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Domino’s Carside Delivery is a new contactless carryout option that enables customers to choose when placing a prepaid online order.

The services are now available in outlets across the US.

Domino’s senior vice-president chief innovation officer Dennis Maloney said: “Domino’s is all about providing a delicious, hot meal the way customers want it – whether via carryout or delivery.

“Domino’s Carside Delivery gives customers the option to stay in their vehicle, while a team member delivers their order to them, making for a convenient, contactless carryout experience. It is carryout, delivered.”

When placing a prepaid digital carryout order, customers can see the option for Domino’s Carside Delivery.

After selecting the option, customers will be prompted to add their vehicle colour, make and model.

The inputs will be used to track customers when they arrive at the store.

They can also choose where they would prefer their order to be placed – the passenger side, back seat, trunk or collect when they arrive.

The store can be notified when customers reach the place by hitting the ‘I’m here’ button on Domino’s Tracker page or by replying ‘HERE’ to Domino’s opt-in text.

A team member from the store will carry the order to a customer’s vehicle.

The service is currently available between 4 pm – 9 pm in restaurants across the US. Additional hours may differ by location.

Founded in 1960, Domino’s has more than 17,000 stores in over 90 markets.

In March, Domino’s announced plans to hire up to 10,000 workers across the US as demand for online deliveries surged due to the Covid-19 outbreak.

The hiring plan included recruiting delivery experts, pizza makers and customer service representatives, as well as managers and assistant managers.

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Meet emerging digital demand in the foodservice industry

Global digital pressures are making waves across sectors. The foodservice industry is seeing particular impact as consumers change the way they operate. It is therefore essential to know how to navigate the challenges that digital is presenting to the industry and its consumers. GlobalData’s free report explores the market outlook for the global foodservice industry, with insights into how foodservice operators, brands, and their suppliers can meet changing demands. Key features in this report include:
  • An overview of dine-in, takeaway, and delivery forecasts up to 2026
  • Areas foodservice industry players should be focusing on for digital investment
  • Consumer insight into attitudes towards digital convenience
  • Challenges facing foodservice, in terms of investment and logical considerations
  • Key examples of top industry players
Adapt and stay on top. Download our free report now.
by GlobalData
Enter your details here to receive your free Report.

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