American restaurant chain First Watch has partnered with payment technology company Up ‘n go to enhance the dining experience by deploying pay-at-the-table technology.

The restaurant company will implement Up ‘n Go’s pay-at-the-table system at all 420 of its corporately owned eateries in the US.

First Watch chief operations officer Dan Jones said: “Everything we do is through the lens of bettering the in-restaurant experience for both our customers and our teams – and Up ‘n go’s pay-at-the-table technology does exactly that.

 “As customers opt to use this new option, congestion at the front – especially when we are on a wait – is reduced. Tech improvements like this help us serve even more demand without sacrificing any of the things people love about dining – and working – at First Watch.”

First Watch revealed that more than 125,000 users chose to use the new payment feature in a week.

The technology is anticipated to slash wait times and increase efficiency for the restaurant’s staff.

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Company Profile – free sample

Thank you!

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

By GlobalData
Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

Customers can pay their bills without the need to download an app or register for an account. Instead, they can make the payment by scanning a QR code on their check via Apple Pay, Google Pay or a credit card.

The system also allows for an easy way to split the check if necessary.

Up ’n go CEO Touradj Barman said: “Up ’n go dramatically enhances an often overlooked, but extremely important part of the dining experience, which is paying the check.

“Customers want to save time and split checks fairly. Up ’n go helps guests walk out of the restaurant feeling happy, and more likely to recommend the restaurant and return. Up ’n go also makes staff more efficient and helps restaurants serve more covers in less time.”

In March 2024, First Watch Restaurant Group reported a net income of $2.65m for the fourth quarter of 2023. This compares to a net loss of $0.5m during the same period of 2022.