Delivery Hero’s subsidiaries foodpanda and TabSquare have agreed to jointly offer artificial intelligence (AI)-based digital solutions for restaurants to modernise processes and elevate dining experiences.
The two companies will initially focus on restaurants in Asian countries, including Singapore, Malaysia, the Philippines and Taiwan.
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The companies intend to help restaurants digitise their ordering, payment and customer engagement-related processes, which will help create seamless offline-to-online dining experiences and is also expected to improve restaurant profitability.
TabSquare co-founder Anshul Gupta said: “TabSquare has always tried to be at the forefront of innovation in the industry by bringing AI-powered solutions to boost restaurants’ revenue, streamline operations and offer a better dining experience to their guests.
“With foodpanda, we will be bringing many new innovative features to the industry, for example, restaurants working with TabSquare can now promote themselves to foodpanda’s large customer base and attract new customers.”
Restaurants in these regions will also benefit from the partnership, as it allows them to automate their tedious tasks and enhances the efficiencies of restaurant teams as customers will be able to use digital menus to browse, order and pay at their pace and convenience.
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By GlobalDataThey can also make use of the combined data and predictive technologies to improve how they engage and retain customers.
The restaurants will also be able to use these insights to offer relevant promotions to attract and retain diners.
foodpanda CEO Jakob Angele said: “foodpanda stands for all things food; with our technology, we want to play a part in as many of our customers’ 120 monthly food interactions as possible.
“Moving into QR ordering in restaurants was, therefore, a very natural choice for us. It allows us to offer great benefits to our 500,000 restaurants, helping them with their profitability by serving their customers better.
“I am absolutely convinced that five years from now, restaurants worldwide will be using QR code-based ordering and paper menus will be a memory of the past.”
