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July 24, 2018

India’s FSSAI asks food delivery platforms to delist unlicensed operators

Food Safety and Standards Authority of India (FSSAI) has asked ten food delivery platforms in the country to delist unlicensed food operators not registered with them.

Food Safety and Standards Authority of India (FSSAI) has asked ten food delivery platforms in the country to delist unlicensed food operators not registered with them.

The government agency has taken this decision following a series of complaints over sub-standard food being supplied by operators listed on e-commerce foodservice platforms such as Box8, Faasos, Foodcloud, Foodmingo, Foodpanda, JusFood, LimeTray, Swiggy, UberEats and Zomato.

FSSAI also noted that some foodservice operators in the country were not in compliance with the food safety rules and regulations.

The agency operationalised guidelines for e-commerce food business operators (FBOs) to display their FSSAI licence number on food delivery platforms in February this year.

“FSSAI noted with serious concern that the compliance to these guidelines was patchy.”

It also includes an agreement to be signed between these platforms and FBOs to comply with the FSS act, rules and regulations.

In a statement FSSAI said: “FSSAI noted with serious concern that the compliance to these guidelines was patchy and there were complaints of restaurants [and] hotels without FSSAI license being listed and allowed to offer [and] sell food products on e-commerce foodservice platforms.”

The agency wants food delivery platforms to submit reports on the delisting along with details of FBOs listed on their platforms by 31 July.

It also directs them to furnish their FSSAI licence, an agreement signed with FBOs and their internal checks to ensure compliance.

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