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May 3, 2019

The Grill reports on payment card security incident

Point-of-sale (POS) solution provider Pinnacle Hospitality Systems has informed The Grill at Calvary Chapel Fort Lauderdale with regard to a payment card security incident that involved numerous Pinnacle clients.

Point-of-sale (POS) solution provider Pinnacle Hospitality Systems has informed The Grill at Calvary Chapel Fort Lauderdale with regard to a payment card security incident that involved numerous Pinnacle clients.

After receiving reports from the payment card networks on the security incident, Pinnacle said it launched an investigation.

The merchants reported that all POS systems that are serviced by Pinnacle were suspected of having a security issue.

Pinnacle’s investigation found that an unauthorised actor secured access to one of the company’s employee’s remote-service account and accessed its other clients’ POS systems, including The Grill.

The unauthorised actor also used the account to install malware designed to access payment cards used on POS devices.

Pinnacle’s investigation identified that the malware was run on POS devices at The Grill from 23 July 2018 to 20 February 2019.

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“Customers should immediately report any unauthorised charges to the card issuer because payment card rules generally provide that cardholders are not responsible for unauthorised charges reported in a timely manner.”

Pinnacle removed the malware, which searched for track data read from the magnetic stripe of a payment card, from The Grill’s POS systems.

Additionally, the company took steps to implement enhanced security measures for preventing reoccurrence.

The Grill said in a statement: “Customers should immediately report any unauthorised charges to the card issuer because payment card rules generally provide that cardholders are not responsible for unauthorised charges reported in a timely manner.

“The phone number to call is usually on the back of the payment card.”

Pinnacle is also working with the payment card networks to make card issuers aware of potentially affected cards for initiation of monitoring those accounts.

The Grill offers an eclectic menu and also features diverse daily specials, upscale brunch on Sundays, and housemade sauces and desserts.

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