Indian online food delivery platform Swiggy has introduced AI-based ordering that lets users place food, grocery and dining requests through AI assistants such as ChatGPT, Claude, and Google Gemini.
The functionality is built on Anthropic’s open-source Model Context Protocol (MCP), which enables AI tools to connect securely with external systems and complete tasks end to end.
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The integration across Swiggy Food, Instamart, and Dineout will enable customers to order food, shop for groceries, and book restaurant tables directly from their preferred AI assistant.
Users can give instructions in everyday language, with the AI agent managing the full sequence of actions required to complete the request.
It can search for items or restaurants, compare options, build and update the cart, apply the best offers or coupons, fetch saved addresses, place the order, and track delivery.
For dining out, it can also show available time slots and book a table in a single prompt.
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By GlobalDataOn Instamart, users can rely on AI assistants to find products, review cart value and complete grocery orders.
Swiggy CTO Madhusudhan Rao was quoted by The Economic Times as saying: “Swiggy has always focused on solving for convenience at scale, and conversational commerce takes that a step further by allowing users to simply express what they want, when they want it, whether it is to book a table at their favourite restaurant or order drinks and snacks for a match-viewing party.
“By bringing MCP to quick commerce, food delivery, and dining out, we’re removing friction from daily decisions and enabling a level of ease, personalisation, and joy that makes on-demand convenience feel effortless.”
Earlier this month, Swiggy rolled out EatRight, a dedicated section for users seeking more health-oriented meals. The company said EatRight featured more than 1.8 million items from around 200,000 restaurants.
