New York-based airport dining operator OTG has appointed Tory Roth as its chief operating officer.
Roth will be responsible for day-to-day operations across OTG’s portfolio of airport restaurants, markets and bars in North America.
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She will oversee service innovation and provide guidance in guest experience strategy.
Roth brings more than 20 years of experience in hospitality and foodservice leadership.
She joins OTG from Restaurant Associates, where she served as vice‑president of operations
OTG Management chief people officer Alan House stated: “We’re thrilled to welcome Tory to the OTG family.
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By GlobalData“Her leadership and operational expertise will be instrumental as we continue to strengthen our business, enhance the traveller experience and expand across key airport markets.”
Roth will work on taking forward the operational capabilities of OTG, scaling processes and promoting consistency across its multi‑airport presence.
She will collaborate with the executive leadership team on growth initiatives and initiatives related to the company’s people and guest experience.
Roth stated: “I am honoured to join OTG at such a pivotal moment.
“I look forward to working shoulder to shoulder with this exceptionally talented team to continue elevating the guest experience, drive operational excellence and create a culture where every person can grow and make a difference.”
OTG operates dining and retail concepts in major North American airports, with a footprint in 11 airports across the US and Canada.
The company also deploys its flo ordering platform and offers locally inspired dining, and curated retail.
In April 2023, OTG unveiled its plan to open two new food and beverage concepts at Denver International Airport’s United Airlines concourse B-East.
The concepts were Sunset Loop Bar & Grill and a new Starbucks, along with a store selling locally sourced products and prepared foods.
