Employee Assist can be easily accessible through a headset or tablet. Credit: via SvetaZi Shutterstock.com.

SoundHound AI, a voice artificial intelligence (AI) solutions provider, has announced the introduction of its new product, Employee Assist, for the restaurant industry.

The tech company said that its new Employee Assist is a conversational artificial intelligence (AI) product that has been designed to support restaurant employees.

Go deeper with GlobalData

Premium Insights

The gold standard of business intelligence.

Find out more

Related Company Profiles

View all

Employee Assist provides information about food and drink items, business FAQs and updates on the manager’s log and important daily tasks.

The new tech uses its voice AI with generative AI capabilities to learn and understand instruction manuals, ingredients and allergen information.

Information is later passed on to the restaurant staff through their headsets as part of a fluid two-way conversation.

See Also:

Additionally, the company claims that its new technology also understands natural human speech without employees having to modify the way they talk.

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Company Profile – free sample

Thank you!

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

By GlobalData
Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

The new solution will also help restaurant operators reduce the natural friction that comes with inexperienced and multitasking employees.

SoundHound AI co-founder and chief product officer James Hom said: “Employee Assist offers a first-class solution to support busy employees and remove any friction and confusion from the equation. It’s an AI-powered expert in their ear that delivers the right information every time.

“Both restaurant operators and customers are now embracing cutting-edge technology like this because they understand that it’s capable of creating a more efficient and productive ordering experience.”

In September 2023, SoundHound AI integrated with Olo to make its technology available to any location that uses Olo’s technology.

The integration moved voice orders directly to the Olo platform, seamlessly integrating with a restaurant’s operations.