Starbucks expands US delivery service with Uber Eats

23rd January 2019 (Last Updated July 16th, 2019 14:11)

Starbucks has partnered with Uber Eats to expand its Starbucks Delivers pilot service to six cities across the US.

Starbucks expands US delivery service with Uber Eats
Starbucks Delivers will be available to six more US cities. Credit: Starbucks Corporation.

Starbucks has partnered with Uber Eats to expand its Starbucks Delivers pilot service to six cities across the US.

This expansion follows an initial test conducted in Miami in autumn last year. The service is currently available in San Francisco and will go live in Boston, Chicago, Los Angeles, New York, and Washington DC, in the coming weeks.

Customers are required to use Uber Eats mobile app, which is available for iOS and Android devices to access Starbucks Delivers service.

The company plans to introduce the service to nearly a quarter of company-operated stores in the US.

“We know we have untapped customer demand for Starbucks Delivers in the US.”

Starbucks group president and chief operating officer Roz Brewer said: “We know we have untapped customer demand for Starbucks Delivers in the US and starting today, we’re expanding our best-in-class experience to our customers both in and out of our stores.

“We’re building on key learnings from past delivery pilots and by integrating our ordering technology directly with Uber Eats, we’ve unlocked the ability to bring Starbucks to customers for those times when they’re not able to come to us.”

The global coffeehouse chain is also planning to begin its first European pilot of the service in London in collaboration with Uber Eats. It also plans to trial delivery pilots in other countries this year.

Starbucks first announced the Starbucks Delivers programme in collaboration with Alibaba and on-demand food delivery service Ele.me in China in August 2018.

The service is currently available from 2,000 stores across 30 cities in China, as well as from select stores in Tokyo and Miami by the end of last year. It is also available in India, Hong Kong, Singapore, Indonesia, Vietnam, Mexico, Colombia, and Chile.