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January 23, 2019updated 16 Jul 2019 2:11pm

Starbucks expands US delivery service with Uber Eats

Starbucks has partnered with Uber Eats to expand its Starbucks Delivers pilot service to six cities across the US.

Starbucks has partnered with Uber Eats to expand its Starbucks Delivers pilot service to six cities across the US.

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  • Areas foodservice industry players should be focusing on for digital investment
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This expansion follows an initial test conducted in Miami in autumn last year. The service is currently available in San Francisco and will go live in Boston, Chicago, Los Angeles, New York, and Washington DC, in the coming weeks.

Customers are required to use Uber Eats mobile app, which is available for iOS and Android devices to access Starbucks Delivers service.

The company plans to introduce the service to nearly a quarter of company-operated stores in the US.

“We know we have untapped customer demand for Starbucks Delivers in the US.”

Starbucks group president and chief operating officer Roz Brewer said: “We know we have untapped customer demand for Starbucks Delivers in the US and starting today, we’re expanding our best-in-class experience to our customers both in and out of our stores.

“We’re building on key learnings from past delivery pilots and by integrating our ordering technology directly with Uber Eats, we’ve unlocked the ability to bring Starbucks to customers for those times when they’re not able to come to us.”

The global coffeehouse chain is also planning to begin its first European pilot of the service in London in collaboration with Uber Eats. It also plans to trial delivery pilots in other countries this year.

Starbucks first announced the Starbucks Delivers programme in collaboration with Alibaba and on-demand food delivery service Ele.me in China in August 2018.

The service is currently available from 2,000 stores across 30 cities in China, as well as from select stores in Tokyo and Miami by the end of last year. It is also available in India, Hong Kong, Singapore, Indonesia, Vietnam, Mexico, Colombia, and Chile.

Free Report
img

Meet emerging digital demand in the foodservice industry

Global digital pressures are making waves across sectors. The foodservice industry is seeing particular impact as consumers change the way they operate. It is therefore essential to know how to navigate the challenges that digital is presenting to the industry and its consumers. GlobalData’s free report explores the market outlook for the global foodservice industry, with insights into how foodservice operators, brands, and their suppliers can meet changing demands. Key features in this report include:
  • An overview of dine-in, takeaway, and delivery forecasts up to 2026
  • Areas foodservice industry players should be focusing on for digital investment
  • Consumer insight into attitudes towards digital convenience
  • Challenges facing foodservice, in terms of investment and logical considerations
  • Key examples of top industry players
Adapt and stay on top. Download our free report now.
by GlobalData
Enter your details here to receive your free Report.

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