US-based restaurant management platform Upserve and restaurant reservation software and app, Resy have integrated their technologies to offer unified restaurant reservation and point of sale (POS) to help restaurant staff serve guests better.
Restaurants that use Upserve’s Breadcrumb POS and Resy reservation software will be able to gain enhanced insight, which will help to boost revenues.
Upserve CEO and founder Angus Davis said: “Too often, great hospitality dies on the pass from host to waiter, because legacy restaurant point of sale and reservations systems don’t integrate.
“Resy and Upserve go together like peanut butter and chocolate to help restaurateurs gain insight into guest preferences before they ever walk in the door, allowing a better experience tailored to each guest, and a colour seamless front of house operation.”
The integration of the platforms enable restaurateurs to receive a detailed ‘shift prep’ report, hours ahead of each night’s scheduled service. This report offers precise cover count predictions powered by machine learning, enabling smarter staff forecasting.
The platform delivers detailed insight on guests such as their favourite food, who offered them service on their last visit, how much they usually spend, their time of stay at the table and how frequently they book a table and dine.
The integrated solution leverages artificial intelligence to enhance customer experience and streamline table management.
According to Upserve, the partnership will help the company grow in the marketplace with more cloud-based restaurant point-of-sale system integrations across multiple categories including reservations, inventory management, workforce solutions, invoice management and online ordering.
Resy Network CEO and co-founder Ben Leventhal said: “We’re thrilled to work with Upserve to give restaurants a deeper level of understanding and control of their hospitality operations, both in the planning and active phases of a shift.
“Partnerships like this one propel the industry into the future, which is looking increasingly bright.”