Valyant AI has piloted the platform at Good Times Burgers & Frozen Custard in Denver, US. Credit: Thomas Hawk.

US-based artificial intelligence company Valyant AI has unveiled a conversational customer service platform for the quick-serve restaurant (QSR) industry.

Through its voice-based assistant, Valyant AI will assist restaurant operators to enhance their customer experience and employee efficiency as well as address labour shortages.

Go deeper with GlobalData

Premium Insights

The gold standard of business intelligence.

Find out more

The company designed the new platform by using customer voice recordings and is in the process of refining with live customer orders.

In addition, the company has partnered with fast-food restaurant chain Good Times Burgers & Frozen Custard to pilot the new platform at its restaurant in Denver, Colorado.

Good Times Burgers & Frozen Custard concept is owned and operated by Good Times Restaurants.

“By freeing employees to spend more time focused on the customer at the window, we’re providing better and faster service to our customers and a more enjoyable experience for employees.”

Good Times Restaurants chief operating officer Scott Lefever said: “We are incredibly excited to demonstrate customer service leadership by helping to refine Valyant AI’s software to improve order accuracy and decrease wait times for our customers.

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Company Profile – free sample

Thank you!

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

By GlobalData
Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

“By freeing employees to spend more time focused on the customer at the window, we’re providing better and faster service to our customers and a more enjoyable experience for our employees.

“Good Times Restaurants are usually staffed with three employees at breakfast. If there is inclement weather, or if an employee doesn’t show up, Valyant’s platform can truly save the morning.”

According to the AI company, the platform uses a smaller vocabulary of keywords to take meal orders compared with other voice assistants.

Valyant AI also used human-in-the-loop (HITL) interaction model to ensure order accuracy, and problem identification as well as enhance experience.