Food chain Dunkin’ to test contactless checkout model in California

8th September 2020 (Last Updated September 8th, 2020 12:29)

US-based coffee and doughnut chain Dunkin' Donuts (DD) is set to commence testing of contactless checkout in California, US, next month that enables customers to grab coffee and doughnuts without ordering or waiting in line to pay.

Food chain Dunkin’ to test contactless checkout model in California
Dunkin’ Donuts on US Route 192 in Four Corners, Osceola County, Florida, US. Credit: Michael Rivera.

US-based coffee and doughnut chain Dunkin’ Donuts (DD) is set to commence testing of contactless checkout in California, US, next month that enables customers to grab coffee and doughnuts without ordering or waiting in line to pay.

The move will make Dunkin’ the latest in a number of fast-food chains, grocers and tech companies implementing contactless retail, along with drive-in only business models.

The automated self-service platform is called Shop Anywhere by Mastercard.

Customers will be required to download the Dunkin’ app and use a QR code displayed on phones to shop at the contactless checkout location.

They can then enter the test store location and access self-service areas for doughnuts and coffee.

A digital receipt will be provided to shoppers that can be viewed on the Dunkin’ app once they exit the store.

Furthermore, shoppers can browse for groceries and pay through Amazon Prime.

The service is similar to the Amazon Go-style shop service.

A Dunkin’ spokesperson told FOX Business: “We continue to look for ways to make the Dunkin’ brand more convenient and accessible, whether that’s through digital technology, including our DD Perks programme, mobile ordering via the Dunkin’ app, delivery and curbside pickup, or our NextGen restaurant design, which emphasises faster, contactless service.”

Delaware North and Circle K are also testing out the system.

Last week, Burger King announced to revamp its restaurant designs, including a conveyor belt system to deliver food for touchless pickup, while Taco Bell plans to debut a mobile-only restaurant next year so customers are able to order food via its app and pick it up on the curbside.