Hungry Jack’s partners with Adyen to improve customer service

9th December 2020 (Last Updated December 9th, 2020 12:13)

Australian quick-service restaurant chain Hungry Jack's has partnered with Dutch payments company Adyen to enhance its customer experience and revenues.

Hungry Jack’s partners with Adyen to improve customer service
Hungry Jack’s operates a network of over 440 restaurants across Australia. Credit: ArliftAtoz2205 / Shutterstock.

Australian quick-service restaurant chain Hungry Jack’s has partnered with Dutch payments company Adyen to enhance its customer experience and revenues.

As part of the partnership, Adyen will improve the restaurant chain’s point-of-sale (POS) terminal fleet and integrate its in-store and e-commerce channels.

Hungry Jack’s CIO Bruce Nolte noted that Adyen’s POS offering has had a significant impact on the business.

Nolte said: “The last thing you want is your payment system failing on a busy night. A reliable payments set-up allows for quick, seamless customer experiences, and thus, improves our turnover.

“We want to make it as easy as possible to pay and focus on having a preferred option for everybody across channels. Integrating to the Adyen platform has unlocked this for us.”

Adyen’s unified commerce solution has enabled the brand to use online, delivery, and drive-through options in the wake of the Covid-19 pandemic when the restaurants were shut for dine-in.

Commenting on the partnership with Hungry Jack’s, Adyen Australia and New Zealand country manager Michel Aalten said: “Offering smooth customer experiences are crucial for QSRs – especially during peak service times and for drive-through and delivery.

“We’re excited by the results Hungry Jack’s has already achieved and look forward to supporting them further on their unified commerce journey.”

Hungry Jack’s operates a network of over 440 restaurants across Australia.

Its menu includes flame-grilled Aussie beef burgers, a range of plant-based and chicken items, brekky wraps, and barista-made coffee.

Earlier this year, US-based fast-food restaurant chain Subway selected Adyen to upgrade its online payment platform in North America.

Last year, fast-food chain McDonald’s signed an international mobile app payments agreement with Adyen.