Sodexo has partnered with POS and customer engagement solutions firm Omnico Group to add cloud capability to its UK catering operations.
The technology firm will deploy its smart platform to power point-of-sale (POS) capability for kiosk products, mobile order ahead, pre-order and self-scan functionality, and a single loyalty and promotions engine.
The hope is this will allow the foodservices firm to engage directly with customers across thousands of venues, establish long-term loyalty and increase profitability.
Omnico will also integrate its platform with Sodexo’s existing systems to increase overall efficiency and throughput, as well as reducing waste.
Sodexo Retail Systems EPoS and payments head Chris Fowell said: “At Sodexo we are continuously looking at how to enhance our offering to consumers who are increasingly short of time.
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“With the ability to order ahead on mobile, and purchase at kiosk stations rather than queue at the till-point, we can dramatically increase spend-per-order and slash wait times.
“We are also always exploring ways to reduce waste and through the data collated via the Omnico platform, we will ensure we can better manage our stock and capacity.
“We are confident we will transform the catering experience of our thousands of guests, regardless of the technology they use to engage with us, or their location.”
In addition, Omnico has embedded kiosks at various sites of a major multi-national company including Brentford, Stevenage and Macclesfield and City, University of London. With this, Sodexo has seen average transaction values increase by 20%.
The company also offers order ahead option via a mobile app at various universities and corporate businesses in the UK, where Sodexo provides catering.