Zuppler’s Customer Connect is designed to offer continued and dynamic connection between guests and restaurants. Credit: Patrick Tomasso / Unsplash.

Zuppler has launched a new feature on its Menu Anywhere Platform to help restaurants to offer customers complete visibility to the food order status.

Named Customer Connect, the feature offers a continued and dynamic connection between guests and the restaurants.

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Company Profile – free sample

Thank you!

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

By GlobalData
Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

According to the US-based food services software company, the new feature is designed to enable complete transparency of a food order through each step of the food ordering journey.

It will enable guests to inform the restaurant when they have reached the pick-up location.

Zuppler co-founder and CEO Shiva Srinivasan said: “Our clients firmly believe that a delightful food ordering experience requires much greater visibility and communication between the guest and the merchant.

“Customer Connect is a direct response to the needs of our clients and the desire to place control of the food ordering journey into the hands of the guest and improve visibility and bi-directional communication throughout the entire process. We decided it was imperative to build Customer Connect to solve these problems.”

Zuppler’s new feature will be activated once the customers place their food order on the Menu Anywhere Platform.

They will be able to receive updates throughout the ordering process through text messages, email, or push notifications on their mobile app.

Furthermore, the restaurants will be able to communicate with their customers directly and immediately using the new feature.

The restaurants will have flexibility over how to customise their messages and when they are deployed when interacting with their guests, Zuppler noted.

In 2018, Zuppler extended its partnership with LevelUp to help increase revenue for restaurants and mobile order-ahead orders.