Papa Johns has selected Google Cloud’s newly expanded AI solution, Food Ordering agent, to overhaul its digital ordering channels.
The move will enable the pizza chain to introduce a fully unified voice and text AI ordering system across customer touchpoints.
The announcement was made at the National Retail Federation (NRF) 2026 event.
Under the partnership, Papa Johns will use the solution to support ordering through multiple channels, including mobile apps, websites, telephone systems, kiosks and in-car platforms.
The aim is to reduce friction for customers by keeping the ordering flow consistent across touchpoints.
In a statement, Google Cloud said the Food Ordering agent forms part of Gemini Enterprise for customer experience, which is designed to connect commerce and customer service using a shared intelligence layer.
Papa Johns is the first partner for the newly expanded AI solution.
Google Cloud global solutions and industries vice-president Carrie Tharp said: “The retail industry is entering the era of agentic commerce, where AI is an engine for business value.
“By being the first to deploy our omnichannel Food Ordering agent, Papa Johns is moving beyond the chatbot era to create a fluid, intelligent experience that meets hungry customers wherever they are, whether they are in their car, on an app, or at a kiosk.”
The use of Google Cloud’s Food Ordering agent will enable Papa Johns to add an Intelligent Deal Wizard that automatically applies the best-value offers.
The advanced voice and group ordering feature can handle complex, multi-person orders in natural language, while a proactive reordering flow recognises Papa Rewards members and lets frequent customers quickly repeat their most recent orders.
Papa Johns' chief digital and technology officer Kevin Vasconi said: “Papa Johns is a digitally driven business and, as such, one of our strategic priorities is investing in our technology to deliver a more seamless experience across our assets and owned channels, better connect with our customers, and support greater efficiency across our operations by leveraging data and AI.
“Our partnership with Google Cloud embodies our commitment to doing exactly that. We're using Google Cloud's Food Ordering agent to reimagine what's possible for our customers.”
