Qu, a provider of unified commerce solutions for fast-casual and quick-service restaurants, has launched a series of platform updates designed to help operators increase revenue per transaction, enhance customer experience and make quicker, data-driven decisions.
The new features, built on Qu’s cloud-native platform, address key operational and customer-facing challenges.
One enhancement is the intelligent kiosk feature, which maximises revenue from each customer visit by offering advanced upselling and cross-selling options.
Qu CEO Amir Hudda stated: “Our job is to help operators make every guest visit count — whether that's boosting check averages with strategic upsells, reducing wait times with faster fulfilment or delivering a unified technology experience that ensures every guest leaves satisfied.”
Qu states that customers have seen transaction values rise by as much as 22% through kiosk-based cross-selling.
When kiosks are idle, they display branded video content, turning downtime into promotional opportunities.
Operators can also track the performance of cross-sell prompts, allowing them to refine promotional strategies based on real-world data.
Qu has improved its handling of third-party orders, reducing order failures to 0.2%, significantly below the industry average of 0.7%.
This improvement could recover more than $3,000 in annual revenue for a location with $50,000 in monthly marketplace volume, and has earned Qu an “Excellent” rating in DoorDash’s Preferred Integrations Programme.
To support the projected 12% growth in international expansion for US franchises in 2025, Qu’s platform now facilitates transactions in Canadian dollars and Mexican pesos, with automated currency conversion and unified reporting.
A new kitchen display system provides real-time guidance to preparation teams, helping prioritise tasks and reduce errors during busy periods.
This system shares item status updates with customers, improving transparency and minimising miscommunication during order handoffs.
Qu’s Notify app has been upgraded to deliver real-time insights on sales, labour and marketing campaign performance through voice and chat interfaces, eliminating the need for manual reporting.
A feedback feature allows users to rate responses, enhancing the accuracy of future insights.
The platform now integrates Internet of Things (IoT) technology to monitor equipment performance and energy consumption in real time.
