American Express (AmEx) has connected its restaurant reservation service Resy with Anthropic’s conversational assistant Claude, allowing diners to find places to eat and check availability as part of a chat exchange.
The company said Claude now connects with Resy so diners can browse available tables in real time and secure a table.
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In a statement, AmEx said: “By connecting with conversational AI tools like Claude, Resy is helping to meet that need by surfacing available tables at just the right moment, connecting more restaurants with more diners.”
The financial services company said the arrangement is also part of its wider push to build AI-driven services for its Card Members and to embed its “unique assets, like Resy, into leading AI platforms”.
The payments company acquired Resy in 2019. By July 2024, when the digital restaurant reservations and management platform marked its tenth anniversary, Resy listed 20,000 bookable restaurants.
In January, Indian online food delivery platform Swiggy launched AI-based ordering that allowed users to place food, grocery and dining requests.
The functionality was built on Anthropic’s open-source model context protocol (MCP), which enables AI tools to connect securely with external systems and complete tasks.
