US-based restaurant call centre OrderSolutions has partnered with ConverseNow, a restaurant artificial intelligence (AI) solutions provider, to offer an AI / Live Agent ordering solution for the restaurant industry.

Through this new solution, the companies aim to address some of the issues faced by the industry, including staffing challenges, rising food and labour costs, and catching every phone order.

OrderSolutions founder and CEO Nick Tubis said: “We spent a lot of time looking at the best-in-class technology and have determined that ConverseNow’s technology is above all.

“We believe that by combining our respective expertise, we can make a significant impact on the restaurant industry and grow up to 600% in the next few years. Our big focus right now is driving average check, increasing revenue, capturing all orders and eliminating missed calls.

“Our service is a game-changer for staffing issues, and the benefits are especially prevalent on holidays. The partnership with ConverseNow compliments our benefits and amplifies them greatly.”

The new solution offers guests the choice to speak to a human, voice AI or combination of both.

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It is claimed that the new technology will help restaurants save nearly 60% on labour costs, as they would no longer have to spend as much money on recruiting, training and retaining employees.

Additionally, the combination of voice AI and live agents will optimise in-store order payments and streamline drive-thru operations as well as catering and call-in orders.

ConverseNow co-founder and CEO Vinay Shukla said: “Our technology is generations ahead of the frustrating automated systems we’ve all dealt with, but that doesn’t mean everyone will instantly adopt voice AI.

“OrderSolutions will be an instrumental partner to enhance that human touch, especially at this stage in our growth.”