Loman AI has partnered with Shift4 to connect its voice AI system with the Shift4 Dine point-of-sale (POS) platform used by restaurants.

According to Loman AI, a large proportion of calls to restaurants are not answered, particularly during busy trading periods.

Through the integration, Loman AI’s system is intended to pick up every call for Shift4 restaurant users, manage complex orders, respond to menu questions and handle reservations. The orders are then synced directly with the Shift4 POS in real time.

Loman AI founder and CEO Christian Wiens said: “We’re already seeing strong adoption from Shift4 operators, and the results speak for themselves.

“Restaurants using Loman are capturing orders they used to miss, improving the guest experience, and driving real revenue lift without adding operational complexity. This partnership just accelerates that across the entire Shift4 ecosystem.”

The companies expect that the tie-up would help Shift4’s restaurant partners to increase their revenues and streamline operations.

Brick Oven Pizza owner and Shift4 customer Michael Holcombe said: "If you've ever worked a Friday night serving food, you know the phone never stops ringing. It's chaos. We just didn't even answer the phone.

“Loman changed that for us. It's a huge weight off my shoulders to know that all the calls are answered and the customers are getting what they need."

In January this year, Loman AI partnered with restaurant technology company SpotOn.

The agreement enabled SpotOn users to set up Loman’s voice agent to deal with incoming calls, including periods when staff are busy with in-person service.