Global restaurant technology platform Deliverect has partnered with SoundHound AI to enable fully automated voice ordering for restaurants.
The collaboration links SoundHound’s Smart Ordering system directly to Deliverect’s order and menu management platform.
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This integration allows SoundHound’s voice AI agents access real-time menu and location information from Deliverect, take orders through all voice channels, and send them straight to the kitchen via Deliverect’s certified POS connections.
Deliverect US and Canada partnerships head Don MacMillan said: “Voice is the oldest ordering channel in the restaurant business, and until now it’s been the least automated. This partnership changes that.
“By connecting SoundHound’s AI voice agents directly to Deliverect, every spoken order, whether it comes through the drive-through, a phone call, or a kiosk, flows straight into the kitchen with the same accuracy and speed as a digital order.
“For operators, that means no more missed calls, no more re-keying, and teams that can focus on hospitality instead of handsets. It’s a major step toward the fully connected restaurant we’re building with our partners.”
Deliverect said the AI agents answer every incoming call and register each order, while menu information is synchronised in real time from Deliverect, removing the need for manual updates across different ordering channels.
With support for more than 100 languages, the companies said the partnership is designed to give international restaurant chains an ordering infrastructure that can be extended across channels and markets.
SoundHound AI channel partnerships vice-president Mike Lauricella said: “The future of restaurant hospitality relies on automation and convenience.
“Partnering with Deliverect allows us to deeply embed SoundHound’s AI voice agents into the restaurant tech stack.
“By syncing critical menu and location data, our AI voice agents can handle order placement flawlessly, reducing front-of-house strain and delivering a seamless customer experience.”
